Digital CX Evolution
We are excited to invite you to our upcoming event, Digital CX Evolution, and we believe it’s going to be an extraordinary experience! This event promises to be a valuable opportunity for networking, learning, and growth.
We have gathered an impressive line-up of thought leaders and experts in the area of Unified Communications/CPaaS and Customer Experience who will share their insights and knowledge about a new era of customer interactions across all channels.
9:15 – Arrival & Breakfast
Begin the day with a light breakfast and complete your event registration.
10:00 – Opening Remarks
A warm welcome followed by an overview of what to expect from the event.
10:10 – Revolutionizing Engagement through Digital Channels
Explore how digital advancements are changing the landscape of customer engagement.
10:45 – Enhancing Customer Experience through CPaaS
Jeremy Dexter / Kenny Bloxham
Discover the transformative potential of CPaaS in shaping customer experiences.
11:20 – Refreshment Break
Enjoy a coffee break and network with fellow attendees.
11:45 – Envisioning the Future of CX: Generative AI & Digital Channels
Dive into the transformative impact of AI and digital channels in the evolving contact centre landscape.
12:20 – Interactive Panel Discussion & Q&A
Engage with our experts and get answers to your burning questions.
12:50 – Closing Remarks
Peter Carroll, CEO, PlanNet21 Communications
A note of thanks and reflection on the day’s insights.
13:00 – Networking Lunch
Continue the conversation over a delicious lunch.