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Digital CX Evolution - PlanNet21 Communications Digital CX Evolution - PlanNet21 Communications

Digital CX Evolution

We are excited to invite you to our upcoming event, Digital CX Evolution, and we believe it’s going to be an extraordinary experience! This event promises to be a valuable opportunity for networking, learning, and growth.

We have gathered an impressive line-up of thought leaders and experts in the area of Unified Communications/CPaaS and Customer Experience who will share their insights and knowledge about a new era of customer interactions across all channels.Stella Cinema


Agenda Overview

9:15 – Arrival & Breakfast

Begin the day with a light breakfast and complete your event registration.

10:00 – Opening Remarks

Naomi Mulchrone

A warm welcome followed by an overview of what to expect from the event.

10:10 – Revolutionizing Engagement through Digital Channels

David Creasey-Benjamin

Explore how digital advancements are changing the landscape of customer engagement.

10:45 – Enhancing Customer Experience through CPaaS

Jeremy Dexter / Kenny Bloxham

Discover the transformative potential of CPaaS in shaping customer experiences.

11:20 – Refreshment Break

Enjoy a coffee break and network with fellow attendees.

11:45 – Envisioning the Future of CX: Generative AI & Digital Channels

Brian McCormick

Dive into the transformative impact of AI and digital channels in the evolving contact centre landscape.

12:20 – Interactive Panel Discussion & Q&A

Engage with our experts and get answers to your burning questions.

12:50 – Closing Remarks

Peter Carroll, CEO, PlanNet21 Communications

A note of thanks and reflection on the day’s insights.

13:00 – Networking Lunch

Continue the conversation over a delicious lunch.

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